Privacy Policy

Medscript is a mobile application developed for and operated by Medscript  (Pty) Ltd a company duly registered within the Republic of South Africa in  accordance with the Companies Act 71 of 2008 and in compliance with all  legislation and regulatory provisions to which it is subject. This privacy policy 

(“Policy“) explains how we collect, process and otherwise use your personal  information, being information that can identify you as an individual either  directly or indirectly. If you do not agree to this Policy, read together with the  website terms and conditions located here, please discontinue using the application or website immediately. 

How we use your personal information? 

When you engage with the application or website, submit your information or place an order, you accept and understand that you are contracting with  Medscript (Pty) Ltd and accept that your personal information will be required  to conclude transactions or services on the application or website. We collect,  store and process all information in alignment with the provisions of the  Protection of Personal Information Act, 2013 (“POPIA”) as amened. Your  information will be used primarily to provide you with the services you have  requested. We retain the information you provide from time to time, including  information we collect when you place an order or use our services and  facilities. Your information may be used for the following purposes: accounting,  billing and audit, credit or other payment card verification, security,  administrative and legal purposes, systems testing, maintenance, marketing (if  accepted) and development, customer relations and to help us in any future  dealings with you, for example by identifying your requirements and  preferences. For these purposes we may disclose your data to any of the  following to the extent necessary: to other companies involved in providing  you with the services you have ordered (including our payment gateway  service provider; logistics providers and customer service agents); processing  companies; our technology suppliers; government; and law enforcement  agencies. 

You have the right to request a copy of any information about you that we  may have access to, at any time. You have the right to have that information  corrected if it is inaccurate or request to have it removed. To ask for or about  your information, please contact us via email at If  you would prefer to have your information amended, please update your  online profile, or contact our customer services team via the contact channels  below.

What types of information do we collect? 

When you use the application or website, we may collect certain information  that is not personal information such as your device operating system, device  type and make, browser type and internet service provider. This type of  information does not identify you personally. 

We may also collect personal information that you provide to us. This is any  information of a personal nature by which you can be identified as an  individual such as your name, postal address, email address, telephone  number, home country, postal code, date of birth, gender, age, payment  and/or financial details. In particular, we may collect and process the  following information (which may include personal information) about you ― 

• information that you provide to us and/or allow the application or website  to access; 

• information about your device software and hardware, including the  unique internet mobile equipment identity, number of your mobile  telephone, the unique integrated circuit card identity number of your SIM  cards in your device, your email address, personal internet protocol  address, mobile phone number, date and time and country of your device; 

• your geographic location information based on your mobile network  operator’s tower details, GPS (Global Positioning System) and/or WIFI  communications network location; 

• information that we may ask you for if you report a problem with our  application or website; 

• details of your visits to our application or website (including, but not limited  to, traffic data, location data, web logs and other communication data  and the resources that you access);  

• information provided by you if you contact us, or if we contact you, and we  may keep a record of that correspondence; 

• information about you when you voluntarily register with us to receive  related alerts, complete our online information request form, complete any  user surveys or feedback forms; 

• information about you when you register on the application or website to  place an order; and 

• your name, email address and country of residence if you would like to  receive one of our newsletters or marketing materials. 

We may use third-party companies to monitor application or website traffic,  which may, in some instances, store your information, including the personal  information you submit to such third parties.

Collection of health information 

Where we process special categories of personal information such as health  information, we only do so where we have obtained your explicit consent or  where such processing is necessary for purposes of carrying out our legal  obligations and with strict adherence to prevailing privacy and HPCSA  regulations, with specific reference to section 32 of POPIA. All such information  collected by our application or website is stored securely and handled confidentially. 

Non-marketing use 

We will use the information you submit on the application or website for  administration purposes and any other purposes made clear in the sign on/transaction pages themselves, in any relevant terms or conditions and on  any pages or emails which link to such forms. Certain web cookies sent from  your browser will help us to save you time and to personalise your experience. 

How do we collect data about you and your use of this web site? 

You are in control of what information we collect about you. However, if you  choose not to share your information some areas of the application or website  may not be accessible or usable. We request information about your when you  register on the application or website. 

We also collect information about your use of the application or website from  cookies. We may match information gathered from these sources with any  information you have given us about yourself for the purposes explained in this  Policy. 

Use of your personal information 

We use your data to improve the service we offer you and to try and ensure  that you get the best out of our Website. We may also use your personal  information – 

• to verify and keep a record of your identity; 

• to allow you to make payment for services; 

• to ensure that content from our application or website is presented in the  most effective manner for you and for your computer and/or mobile  device; 

• to monitor and analyse your conduct on the application or website to  ensure compliance with laws, reduce the likelihood of fraud and other risk prevention purposes;

• for internal business purposes such as generating statistics and developing  our strategic plans; 

• to allow you to participate in interactive features of our application or website, when you choose to do so; 

• to respond to any queries, you make;  

• to notify you about changes to our application or website and/or services;  • to improve the services, we offer. 

Who can your information be disclosed to? 

We will not use your personal information for any purpose other than as stated  in this Policy without your consent. Disclosure of your information to others may  be necessary to ensure the seamless provision to you of the services and  information you request.  

• other companies involved in providing you with the services you have  ordered (including our payment gateway service providers, logistics  providers and customer service agents);  

• processing companies;  

• our technology suppliers; government and enforcement agencies; and  credit card companies.  

You understand that we may disclose or share personal information with third  parties as outlined above to operate the application or website and render  our services. If you are concerned about these arrangements, you should  immediately delete the application and cease using the website. 

How may you amend data submitted by you? 

You have a right to request updates, copies or deletion of your personal  information as long as that information is not currently being used or required  by us for other regulatory purposes. You have the right to have that information  corrected if it is inaccurate or request to have it removed. To ask for or about  your information, please contact us via email at 

How do we keep your data secure? 

We take the privacy and security of your personal information very seriously. To give effect to this, we have robust organisational and technical measures in  place to protect your data. For me information on this, please contact us via  email at

Processing personal Information of minors 

The application and website are not intended for minors or persons under the  age of 18 years old and we do not knowingly or intend to collect personal  information of minors. If you are under the age of 18 (eighteen) years old please do not use our application or website. 

Do we collect statistical data? 

We try to ensure that our application and website offer users exactly what they  are looking for. To help us achieve this goal we may analyse anonymous data  collected by cookies about how users use the application or website. Such  data also helps us to measure the success of our platforms. We may also  collect Internet Protocol (“IP”) addresses to help diagnose problems with our  servers and for system administration. 

Policy changes and updates 

Because we are constantly improving our sites there may be developments in  how we use your data. All such developments will be notified to you via your  preferred method of communication or by email. 

Our contact information: 

Email Support: Privacy Mailbox:
Support Times:Monday to Friday  08:00 and 17:00 (SA time)  Except SA public holidays.
Please note that our offices are  closed on all SA national holidays.